The following FAQs provide detailed information on registering domain names, transferring registrations from your current registrar to us and using the services and features included with our domain name registrations.
For more general information on domain names and the domain name registration and transfer processes, see the Domain Name FAQ.
Transferring Domain Name Registrations to Comcast
How do I transfer my domain name registration to Comcast?
How long will it take for my transfer to be processed?
How can I check the status of my transfer?
What happens to my domain name during a domain name registration transfer?
Can I transfer my domain name registration if it has expired?
What is a Registrar Redemption Period?
What is a "registrar hold"?
What is a "registrar lock"?
What is the Whois record?
What is a registrar? Who is ICANN?
Who is DomainPeople?
Using Comcast's Domain Name Registration Services and Features
services are included with my domain name registration service with
You can also transfer a domain name using the order form: https://order.hostway.com
Transferring a domain name to another registrar can take 5 to 14 days. Once you submit your request for transfer through SiteControl, Comcast sends an email message to the Administrative Contact listed on the Whois record for your domain name requesting authorization for the registrar transfer. The Administrative Contact has 14 days to respond to the email message.
Once the Administrative Contact authorizes the registrar change, it takes 5 to 7 days to process the request. If the Administrative Contact does not authorize the request or does not respond by the deadline, the transfer process will be canceled.
Transfer requests can take up to 14 days to process. If it has been 14 days and you have not received any information, you can contact Comcast Support via email at support.
Until the domain name registration process completes, nothing will happen to your domain name registration. As long as you remain current with your billing with your current registrar, there will be no service interruption. However, if your domain name expires after you have requested the transfer but before the transfer completes, you will need to renew your service with your current registrar to ensure your domain name remains yours.
No. Before you can transfer domain name registration, you must bring your domain name billing up-to-date with your current registrar.
If your domain name has expired, you can wait until the domain name becomes available for registration again (typically 70 days after the domain name has expired), however you risk losing the domain name to someone else who registers it first once it becomes available.
When your domain name expires, you generally have up to 30 days to bring your billing up-to-date with your current registrar. After this grace period, your domain name enters what is termed a "Registrar Redemption Period." During this time, no action can be taken on your domain name. In order to re-activate your domain, you must pay a fee to your current registrar. This fee typically ranges from $135 to $150. If your domain name is currently in the redemption period, you should contact your current registrar for details.
When you register a domain name, you can request what is known as a "hold" on your domain name. If your domain has a hold on it, Comcast cannot initiate a domain name transfer on your behalf. In this instance, you must initiate the transfer request yourself by contacting your current registrar and requesting removal of the hold.
When you register a domain name, you can request what is known as a "lock" on your domain name. A lock prevents contact information from being made publicly available. If your domain name has a lock on it, you must first contact your current registrar and request that the lock be removed. Once the lock has been removed, Comcast can initiate the domain name registration transfer for you.
A Whois record indicates who owns a particular domain name and provides
contact information for the owner. The Whois record is public record,
as mandated by ICANN, the governing body that regulates the domain name
registration space. You can search for Whois records associated with
.com, .net, .org, .biz and .info domain names using Comcast's domain
name look-up tool.
A registrar is a company that has been licensed by ICANN to register domain names for the public. Comcast currently works with AAAQ and DomainPeopel, ICANN-accredited registrars, to process domain name registrations.
ICANN stands for The Internet Corporation for Assigned Names and Numbers. It is a non-profit organization composed of various stakeholders in the Internet space and governs domain name registrations.
DomainPeople is the domain name registrar Comcast has partnered with to process domain name registrations. On the Whois record for your domain name, DomainPeople will be listed as the domain name registrar. In particular, DomainPeople is the registrar for .info, and .us domain names.
Using Comcast's Domain Name Registration Services and Features
With your domain name registration with Comcast, you receive the following tools and features free of charge:
Domain forwarding. Domain forwarding enables you to forward Web traffic coming to your domain name to another Web site you have set up already. For example, if you have a Web site at www.abc.com and register the new domain name xyz.net, you can forward all the traffic to xyz.net to your site at www.abc.com.
Web-based Control Panel. Domain name registrations provide you access to SiteControl, Comcast's Web-based control panel. When you log in to SiteControl, you can manage your domain name and your Comcast account 24 hours a day, 7 days a week. You can use SiteControl to:
Change the nameservers associated with your domain name
Update your contact information
Check your billing status in "real time"
Make payments online
Access additional domain name set up functions
In order to upload a Web site, you must have a Web hosting plan with Comcast. If you have only domain name registration service with Comcast, you cannot post a Web site. If you need to set up a Web hosting plan, you can do so easily from SiteControl's Order Services section.
Whenever your needs change, you can easily upgrade from "domain name registration only" to Web hosting or any of Comcast's other services. If you are ready to create a Web site and get it online, you can easily upgrade to one of Comcast's many Web hosting plans.
To upgrade to Web hosting plans, log in to SiteControl and select Order Service. Follow the prompts to upgrade.
Phone support is not available with domain name registration only. However, you can contact Comcast's Support team 24 hours a day, 7 days a week via email at support. You will receive a response within one hour.
Comcast's Help Center provides a number of FAQs and User Guides that can answer your questions. You can use the knowledge base search feature to search all of the documentation for specific words or phrases.
24-hour phone support is available with Comcast's Web hosting plans.
If you registered your domain name with Comcast and plan on using our Web hosting services, you do not need to modify any nameserver information. However, if you plan on using a third-party hosting provider, you may be asked to change your nameservers or DNS information associated with your domain. You can find detailed instructions for modifying this information in the User Guide at help.webhosting.comcast.com.
Email accounts enable you to send and receive email using your domain name instead of your ISP's name. For example, instead of using email@example.com you can use firstname.lastname@example.org. To add email to your domain name, you need to upgrade to an Email or Web hosting plan. You can upgrade using SiteControl's Order Service section.
Comcast's MX record editor is only available to customers with Web hosting plans. If you need to modify the information for your domain name to use a different mail server, you will need to make these changes to your nameserver information. You can find your current nameserver and make changes to this information using SiteControl's Domain Name section.